Cancellation and refunds

This is section 13 of the public agreement, edition of 25.10.2026.

13.1. The Customer may cancel the services at any time: turn off auto-renewal in the Account dashboard (services are then provided until the end of the Paid period and the agreement terminates) or send a request to terminate the agreement.

13.2. The trial period is free; no payment is charged for it.

13.3. Monthly plan: payment for the current month is not refunded because the services for it are already being provided. Further charges stop once auto-renewal is turned off.

13.4. Annual plan: on cancellation we refund the difference between the amount paid and the cost of the months already started at the monthly price of the same plan. For example, a year of the “Business” plan costs UAH 14,900; on cancellation in the third month, 3 × UAH 1,490 = UAH 4,470 is retained and UAH 10,430 is refunded.

13.5. We refund in full: an erroneous or duplicate payment; payment for services that cannot be provided through the Provider’s fault.

13.6. How to submit a request: via the service’s Telegram bot (the “Support”) or by letter to the Provider’s address in the details. State the organization’s name and the date and amount of the payment. We reply within 5 business days.

13.7. Funds are returned by the same method used for payment (to the same card or account) within 14 calendar days of receiving the request. The time for crediting a card depends on the issuing bank. After the refund, a certificate for the services actually rendered is generated.

13.8. A Customer who is an individual (consumer), by starting to use or paying for the Service, agrees that the services are provided electronically immediately, before the end of the 14-day period provided for by part four of Article 13 of the Law of Ukraine “On Consumer Rights Protection”. Therefore, the right to terminate the agreement within that period does not apply (clause 1 of part five of Article 13). All other consumer rights under the law, including the terms of this section, remain.