Public contract (offer) for access to the online service “Keybliq”

Version of 22.10.2026. Place of conclusion: Chernihiv, Ukraine.

1. General provisions

1.1. Фізична особа-підприємець Волков Сергій Валентинович, TAX ID 2661806175, платник єдиного податку 3 групи за ставкою 5 %, не є платником ПДВ (hereinafter the Contractor) offers any legal entity, individual entrepreneur or individual (hereinafter the Customer) to conclude this agreement on the terms set out below.

1.2. The contract is a public offer under Articles 633 and 641 of the Civil Code of Ukraine and is concluded in electronic form under the Law of Ukraine “On Electronic Commerce”. The contract has the same legal force as a contract signed in writing.

1.3. The contract is accepted (Articles 641 and 642 of the Civil Code of Ukraine) when the Customer takes any of these actions: connects an organization in the service’s Telegram bot, starts using the trial period or pays an invoice. From the moment of acceptance, the contract is considered concluded.

1.4. The person accepting on behalf of an organization confirms that they are authorized to do so.

2. Definitions

Service — the “Ключ” software system for recording the issue and return of keys, consisting of the Customer’s Telegram bot, the web version and the account dashboard on the website https://keybliq.com. System — a separate instance of the Service for the Customer with its own database. Account dashboard — the section of the website where the Customer manages the plan, payment and settings. Plan — the scope of services and the price published on the website. Paid period — the month or year for which payment has been made.

3. Subject of the contract

3.1. The Provider grants the Customer access to the Service on a software-as-a-service (SaaS) basis within the scope of the chosen plan, and the Customer pays for these services.

3.2. The contract does not transfer any intellectual property rights in the Service to the Customer. All rights to the program code, design and name of the Service belong to the Provider. Data the Customer enters into the System belongs to the Customer.

4. Service provision

4.1. To connect, the Customer registers in the service’s Telegram bot, confirms a phone number, enters the organization’s name and creates a Telegram bot for its employees. The Provider usually creates the System within a few minutes.

4.2. Services are provided around the clock, except during planned maintenance (announced in advance, mostly at night) and interruptions beyond the Provider’s control, in particular failures of Telegram, communication providers and the power supply.

4.3. Support is provided on business days via Telegram, phone +380 95 226 30 05.

5. Trial period

5.1. For the first 14 calendar days after connection, the Service is provided free of charge within the scope of the “Business” plan. The trial period is granted to each organization once.

5.2. If no payment is made after the trial period, key handouts are turned off in the System; key returns and viewing data remain available. After that, the rules of section 7 apply.

6. Prices and payment

6.1. The price of the services is set by the plans published on the website at the time of payment: “Start” — 490 UAH per month or 4 900 UAH per year; “Business” — 1 490 UAH per month or 14 900 UAH per year; “Large site” — 3 900 UAH per month or 39 000 UAH per year. The price of the “Corporate” plan is agreed separately.

6.2. Prices are in hryvnias without VAT: the Contractor is not a VAT payer (платник єдиного податку 3 групи за ставкою 5 %, не є платником ПДВ).

6.3. Payment is made in advance for the Paid period: by payment card on the website via the WayForPay payment service, or by bank transfer to the Provider’s current account UA383052990000026004036307260 against an invoice generated in the Account dashboard. The payment obligation is fulfilled when the funds are credited.

6.4. When paying by card, the Customer receives a payment document (fiscal receipt) in electronic form by email or as a link in the Account dashboard.

6.5. If the Customer has saved a card, the price of the next Paid period is charged automatically on the day the current one ends (recurring payment). The Customer consents to this by saving the card and can turn off auto-renewal or remove the card in the Account dashboard at any time.

6.6. The Provider may change the plans by notifying the Customer at least 30 calendar days in advance. The price of a period already paid does not change.

7. Non-payment

7.1. If payment for the next period is not received: for 7 days the Service works in full, the Provider retries the charge and sends reminders; then for 14 days only key returns and viewing data are available; after that the System’s bot and web version are stopped, and the data is kept.

7.2. 60 days after the date of non-payment, the System’s data is deleted. At least 7 days before deletion, the Provider sends a warning. Any payment before deletion fully restores the System.

8. Acceptance of services and documents

8.1. Services for a Paid period are considered fully provided if, within 5 working days after the end of the period (or after payment, for the annual plan), the Customer has not sent the Provider reasoned written objections.

8.2. Invoices and acts of services are generated in the Account dashboard in electronic form. At the Customer’s request, the Provider signs the act with a qualified electronic signature or sends a signed copy by post. The parties recognize electronic document management in accordance with the Law of Ukraine “On Electronic Documents and Electronic Document Management”.

9. Rights and obligations of the parties

9.1. The Provider must: keep the Service running in accordance with the contract; store the Customer’s data separately from other customers’ data and not share it with third parties, except as provided by law; create daily backups of the System’s database; give notice of planned maintenance and changes to the terms.

9.2. The Provider may temporarily restrict access in the event of non-payment (section 7), a breach of this contract or the law by the Customer, and to eliminate threats to the Service’s security.

9.3. The Customer must: pay for the services on time; enter accurate data into the System; ensure that the personal data of its employees is processed lawfully (section 10); not give administrator access to outside persons; not interfere with the operation of the Service.

9.4. The Customer may: use the Service within the scope of the plan; change the plan; download a full archive of its data in the Account dashboard at any time; refuse the services by turning off auto-renewal.

10. Personal data

10.1. For the personal data of employees and visitors that the Customer enters into the System (full name, phone, Telegram ID, log entries), the Customer is the controller and the Provider is the processor within the meaning of the Law of Ukraine “On Personal Data Protection”. By entering into the contract, the Customer instructs the Provider to process this data solely to provide the services under the contract.

10.2. The Customer guarantees that there is a legal basis for processing this data and that data subjects have been informed about it. The Provider processes such data only on the Customer’s instructions, takes organizational and technical measures to protect it and deletes it in accordance with section 7 or at the Customer’s request after the contract ends.

10.3. The processing of personal data of the Customer and its representatives is described in the Privacy Policy.

11. Liability

11.1. The parties are liable for failure to perform or improper performance of the contract in accordance with the law of Ukraine.

11.2. The Provider is not liable for losses caused by interruptions in Telegram and other third-party services, by the actions of third parties, or by the Customer’s improper use of the Service. The Provider’s total liability is limited to the amount the Customer paid for the last Paid period, except where such a limitation is not permitted by law.

11.3. If the Service was unavailable through the Provider’s fault for more than 72 hours in a row, the Paid period is extended by the same time at the Customer’s request.

11.4. The parties are released from liability for failure to fulfil obligations due to force majeure, in particular martial law, hostilities and mass power outages, certified in the manner established by law.

12. Term, amendment and termination of the contract

12.1. The contract is valid from acceptance until it is terminated. The Paid period renews automatically, subject to payment.

12.2. The Provider may change the terms of the contract by publishing a new version on the website at least 30 days before it takes effect and notifying the Customer. Continuing to use the Service after that means agreeing to the new version.

12.3. The Customer may terminate the contract at any time by turning off auto-renewal or notifying the Provider. Payments for the current Paid period are not refunded, except as provided by law (in particular the Law of Ukraine “On Consumer Protection” — for Customers who are individuals).

13. Dispute resolution

13.1. The contract is governed by the law of Ukraine. Disputes are resolved through negotiation and, failing agreement, by a court in accordance with the law of Ukraine.

14. Provider’s details

Provider

Фізична особа-підприємець Волков Сергій Валентинович

Tax ID

2661806175

Address

14030, Чернігівська обл., м. Чернігів, просп. Левка Лук'яненка, буд. 6, кв. 2

Taxation

платник єдиного податку 3 групи за ставкою 5 %, не є платником ПДВ

IBAN

UA383052990000026004036307260

Bank

АТ КБ “ПРИВАТБАНК”, Bank code (MFO 305299

Activity code (KVED

62.01, 62.09, 63.11

Phone

+380 95 226 30 05